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Connected Government: An Exploration of the UAE’s Identity Management Integration Strategy: Introduction

Connected Government: An Exploration of the UAE’s Identity Management Integration Strategy: IntroductionIn a world characterized by rapid change driven by globalization, governments around the world are under extreme pressure to renovate their operating models and provide quality e-government services with secure interconnected systems and applications (Dunleavy et al., 2008; OECD, 2011; Saha, 2012). Despite the enormous number of strategic projects and gigantic investments, governments around the world have been facing challenging times to achieve interconnection between their “silo living” backend systems (Backman, 2009; Bertucc, 2008; Kubicek et al., 2011; O’Brien, 2012). Governments’ attention have been shifting lately toward a “whole-of-government” approach that focuses on the provision of services at the front end supported by integration, consolidation, and innovation in back-end processes and systems to achieve maximum cost savings and improved service delivery (UNPAN, 2008).

In the past ten years or so, many governments have launched modern identity management programs in an attempt to address a number of national priorities (Al-Khouri, 2012a). Among these are objectives related to building an infrastructure to support the authentication of online users. These programs are also based on a strong belief that a robust and secure government-owned identity management system is crucial in addressing many of today’s needs and challenges. This is to say that such identity management systems can be designed and architected to develop digital identities and online identity validation capabilities to support e-government and e-commerce environments (Al-Khouri, 2012b).
However, the primary focuses of these programs, from our reading and knowledge in the field, have been on the enrolment of the population and the issuance of smart identity cards but without sufficient attention to the overall management of the identity lifecycle. This is to say that, once a person is enrolled, his or her personal data may change, e.g., legal residency status, education, marital status, etc. Such updates are considered critical in such programs to fulfilling their mandate of being the primary reference for personal data.

This post was written by , posted on November 17, 2013 Sunday at 5:08 pm